Australia

All items are shipped via Australia Post, express. Please allow between 1-3* business days for your order to be processed and fulfilled. Be aware, Stacey Hemera Roberts cannot be held liable for delays in shipping. 

*Timings can vary for WA and NT

Shipping rates are calculated as part of the online checkout process.

International

At present we are only shipping to Australia, NZ, UK, and USA.

Note, for international customers, the customer will be responsible for shipping costs, and other related expenses such as customs duties, tax, general sales tax, value added tax or import tariffs that may be assessed as required by the customs authorities of the importing country.

Shipping times and rates are calculated as part of the online checkout process.

Sizing is measured in cms and represented under the description of each product. To determine your head size, measure the circumference of your head by wrapping a measuring tape, positioned approximately 1cm above your eyebrow and slightly above your ears.

We do not offer returns for change of mind or incorrect sizing. 

If your purchase arrives damaged, please contact us via the contact page on staceyhemeraroberts.com within 3 days of receipt of delivery and provide written and photo evidence. The hat must be unworn and in the same condition that it was sent. Each product will be carefully inspected and returned to the buyer if deemed to not meet these criteria.

We are not accepting custom orders at this time.

Stacey Hemera Roberts products are handmade and often from natural materials. Slight variations occur. Please note that most pieces are not “one-offs” and may be reproduced. Whist all care is taken to accurately represent colours, please note slight differences may occur.

If you would like to purchase a product that is no longer in stock, please use the contact page to request a re-make.

The content of this website is the property of Stacey Hemera Roberts. Stacey Hemera Roberts owns all designs and images and reproduction without consent is prohibited.